Order Fulfillment Timelines

Order Fulfillment Timelines Policy

At PurePouches, we strive to process and ship all orders as quickly as possible. Below are the details regarding our order fulfillment process and estimated timelines. We want to ensure that you have the best experience when shopping with us!

Order Processing Times

Order Confirmation:
Once your order is placed, you will receive an order confirmation email. This email confirms that we've received your order.

Order Processing:
All orders are typically processed within 1-2 business days (Monday to Friday, excluding weekends and holidays).
Please note that during high-volume periods (e.g., sales, holidays), processing times may take slightly longer. We will notify you if there is any delay.

Shipping Times

Shipping times vary based on the shipping method and delivery destination. Please refer to the section below for estimated shipping timelines:

Domestic (Canada)

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-2 business days

United States

  • Standard Shipping: 5-10 business days
  • Express Shipping: 2-4 business days

United Kingdom

  • Standard Shipping: 7-12 business days
  • Express Shipping: 3-5 business days

Australia

  • Standard Shipping: 10-15 business days
  • Express Shipping: 4-7 business days

European Union & International

  • Standard Shipping: 7-21 business days (varies by location)
  • Express Shipping: 3-7 business days (varies by location)

Order Tracking

Once your order has been shipped, you will receive an email with tracking information so you can track your package’s progress.
Please allow up to 24 hours for tracking information to update.

Shipping Delays

While we aim to meet our fulfillment timelines, please note that unforeseen circumstances like weather conditions, shipping carrier delays, or customs processing can occasionally affect delivery times.
If there is a significant delay in processing your order, we will reach out to you with an updated timeline.

International Orders

Customs & Duties:
International orders may be subject to customs duties, taxes, or import fees. These are the responsibility of the customer, and payment will be due upon delivery.
We recommend checking with your local customs office for more information regarding import taxes or restrictions.

Order Modifications & Cancellations

Once an order is placed, we aim to fulfill it as quickly as possible. If you need to make any changes or cancel your order, please contact us within 24 hours. After this time, your order may have already been processed for shipping.

Unfulfilled Orders

In the rare case that an item in your order is out of stock or unavailable, we will contact you to offer an alternative, such as a backorder, or a full refund.